Intake Specialist ($48,000-52,000/yr)

Pittsburgh area law firm is in need of an Intake Specialist. The selected candidate will assist the firm to collect and organize client documentation for ongoing cases.

Duties to include:

· Contact clients via phone, text, email to request documentation for their legal cases

· Follow up with clients who have not submitted required paperwork

· Track document submission status using our case management system

· Organize and properly label received documents

· Maintain clear communication logs of all client interactions

· Provide daily status reports on document collection progress

· Escalate any challenges or special circumstances to the supervising paralegal

Requirements:

· Previous experience in administrative or customer service role (legal experience preferred but not required)

· Excellent phone manner and professional written communication skills

· Strong organizational abilities and attention to detail

· Proficiency with Microsoft Office suite (Word, Excel, Outlook)

· Reliable internet connection and quiet workspace for client calls

· Ability to maintain strict confidentiality with sensitive information

· Self-motivated with ability to work independently