Customer Service/Project Support ($20.00 per hour)

Pittsburgh area non-profit in need of a professional candidate to assist with an upcoming fundraising project.

Duties to include:

• Answer and return incoming customer service line phone calls
• Resolve member and donor issues
• Renew memberships and take donations
• Answer questions about upcoming activities, escalate to permanent staff as needed
• Respond to customer service emails using approved templates and escalate to permanent staff and supervisors if necessary.
• Fulfill membership cards and gift memberships by assembling direct mail materials, stuffing envelopes, and mailing materials. 

Requirements:

• Extensive customer service experience required.
• Excellent and clear communication and writing skills.
• Experience working within CRM or sales software.
• Ability to handle sensitive information with the utmost discretion.