Regional Office Manager ($95,000-$125,000 per year)

Pittsburgh law firm seeks a top notch candidate to fill their role of Regional Office Manager. The selected candidate will be responsible to oversee office operations and legal support staff in multiple regional locations while also participating in various projects and firm initiatives

Essential duties:

• Overall management of operational areas including Office Services, Facilities and Operations
• Develop, implement, and maintain procedures and workflows
• Establish policies and standards that ensure smooth operations
• Resolve elevated customer service and operational issues
• Pursue improvement in terms of efficiency, quality, customer service, and cost management
• Manage vendor and landlord relationships
• Oversight of secretaries and paralegals to meet attorney support needs, ensure adherence to firm standards and expectations, and contribute toward optimal productivity and efficiency.
• Understand various practice areas and relevant workflows in regional offices
• Maintain awareness of individuals’ workloads, strengths, weaknesses, and motivations
• Ensure proper distribution of billable (paralegal) and non-billable (secretarial) work
• Coordinate secretary/attorney assignments and workload distribution
• Ensure secretaries properly delegate work to the Production Center and other support services
• Monitor paralegal hours and address shortfalls or other issues
• Manage the casual paralegal pool
• Execute supervisory responsibilities for operational and legal support staff.
• Operations work schedules, PTO approval, and coverage
• Timecard review for operations, paralegals, and secretaries
• Performance management including annual evaluations, coaching, and progressive discipline
• Participate in staffing decisions including hiring, termination, and staffing levels and deployment
• Coordinate and/or provide training, professional development, and communication
• Understand and apply personnel policies, and escalate issues to HR when appropriate

Requirements:

• Bachelor’s Degree in relevant discipline or comparable experience.
• At least seven years of experience in a multi-faceted management role, including oversight of people and operations.
• Law firm or other professional services experience strongly preferred with experience in a defense litigation firm a plus.
• Proven ability to multi-task and easily shift focus among competing priorities. Exceptional organizational and prioritization skills.
• Demonstrated ability to work independently to complete projects and lead others to accomplish goals.
• Highly reliable with follow-through and follow-up.
• Discretion and good judgment in terms of decision making and issue escalation. Tactical planning and oversight, employee relations, performance management, staffing, and training and development.
• Strong written and verbal communication skills.
• Technical abilities to identify workflow efficiencies and ensure technology is being leveraged.
• Capable of solving problems with strong analytical, creative, and behavioral prediction skills.
• Ability to establish and maintain rapport with diverse personalities.
• Assertiveness to address difficult issues and people.