Program Coordinator (Non-profit)

Pittsburgh area non-profit in need of Network Compliance Coordinator.   

 Responsibilities:

·         Monitor all partner programs annually using the standards developed by the agency to evaluate compliance and quality access.

·         Communicate all policies, procedures and standards effectively to partners and staff to ensure adherence to policies.

·         Monitor, track and address compliance requirements  

·         Coordinate and monitor partner participation in retail store donation program.

·         Field, investigate, resolve and record service complaints.

·         Process and record suspensions and reinstatements in accordance with suspension policy.

·         Enforce corrective action and follow-up plans for identified problems.

·         Monitor partner reporting and ensure reports are accurate and submitted in a timely manner.

·         Prepare reports as required by partners, funders and management.

·         Maintain accurate, complete and updated agency records and files.

·         Assist in the distribution of grant funds to the partner network and monitor usage.

·         Track and complete grant requests.

·         Identify opportunities for growth during site visits and conversations with partners.

·         Encourage partners to consider innovative ways of distribution.  

·         Identify gaps in service within caseload area and participate in the evaluation and onboarding of new potential partners, as required.

·         Assist in development of policies and procedures for network members.

·         Communicate positively and effectively with all team members, external partners, internal staff and key stakeholders.

·         Manage conflict constructively so disagreements lead to useful and productive discussions.

·         Maintain positive rapport with team members, colleagues and partners.

·         Provide support as needed and directed by the Manager or Director.

·         Respect the geographic and cultural diversity of members by becoming familiar with customs and behaviors in various locations.

·         Promote practices that support diversity, inclusion, and cultural competence.

·         Perform other duties as assigned by management.

 

Qualifications:

·         Bachelor’s Degree or equivalent experience in a related field.

·         A minimum of three years of programmatic and training experience in a related field. 

·         Ability to effectively manage people.

·         Demonstrated conflict resolution, critical thinking and problem-solving skills resulting in positive outcomes.

·         Ability to effectively communicate difficult information in an appropriate manner.

·         Excellent written and verbal communication skills, to include professional letter-writing and report preparation. 

·         Strong presentation skills.

·         Ability, experience and willingness to work with diverse populations.

·         Demonstrated organization and time-management skills.

·         Proven ability to multi-task, prioritize workload and meet goals.

·         Ability to work strategically, collaboratively, and effectively with staff members required.

·         Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.