Pittsburgh area youth healthcare services group needs a part-time Front Office Associate. The selected candidate will greet clients both in person and over the phone, fax and scan medical documents, maintain accurate patient records, and manage the daily schedule of appointments.
Duties to include:
· Greet all clients, visitors and vendors.
· Direct incoming calls to the appropriate party or department.
· Oversee the daily schedule of client and visitor arrivals and departures. Advise staff members of client or visitor’s arrival in a timely manner. Assist with distribution, completion, and collection of any necessary paperwork.
· Log and record client activity, prepare receipt(s) and record payment(s) in the medical
· Check eligibility for all Medical Assistance clients on the day of their visit to ensure compliance with state requirements
· Close out the day with cash and credit card receipts.
· Support the Director of Operations as needed.
· Maintain a safe and clean welcome area by complying with procedures, rules, and regulations.
· Open and distribute daily mail.
· Balance monies received at the end of shift; complete credit card settlement when closing the Center.
· Assist with filing, typing, preparing mailings, or other clerical tasks as needed as required by the Director of Operations.
· 3+ years of work experience in an office front desk environment; preferably a clinical practice.
· Knowledge of medical insurance is a plus.
· Electronic Medical Record experience, preferably AdvancedMD.
· Professional and friendly phone skills with a passion for customer service.
· Superb verbal and written communication skills and ability to actively listen.
· Detail-oriented and excels in a fast-paced, results-driven environment.
· Strong organizational, prioritization, and time management skills.
· Ability to maintain confidential information based on required rules and regulations.
· Proficient in Microsoft Office Suite.
NOTE: Schedule is Mon-Thurs, 2:00-7:00 each day; occasional Friday hours during the day
To apply for this job email your details to firstname.lastname@example.org