Customer Care Associate ($35,000-40,000 per year)

Pittsburgh area communications group is in need of a Customer Care Associate. The selected candidate will be involved with managing virtual meetings, processing reservations, and providing top notch customer service.

Responsibilities

· Setting up and managing virtual meetings

· Processing customer reservations and inquiries

· Working with satellite offices to coordinate high profile events

· Establishing a good rapport with customers

· Handling customer service requests

· Participating in customer-focused teams

· Cross training in other departments

Requirements

· Bachelor’s Degree

· Good phone presence

· Excellent verbal/English skills

· Good interpersonal and organizational skills

· Customer service / call center / help desk experience preferred

· PC/Windows basic skills required

· Knowledge of a second language [Spanish or Portuguese] a plus