Pittsburgh (Northshore area) company in need of experienced Service Coordinator.  Selected candidate will coordinate all aspects of service throughout the company including service requests, scheduling, reporting, tracking, follow-up and call completion.

Responsibilities to include:

·         Provide first level support for service calls over the phone when possible

·         Create, edit and assign service tickets

·         Contact customers and service partners to schedule service appointments

·         Maintain service queues to ensure a smooth transition from service call completion to invoicing

·         Collect service call records from technicians, verify for accuracy and forward to accounting for service invoicing

·         Follow up with customer concerns once service has been completed

·         Service call reporting and tracking

·         Assist technicians with internal processes

·         Ensure the highest level of customer service at all times

·         Maintain open lines of communications with all stakeholders (customers, project managers, sales staff, engineers, etc.)

·         Track subcontractors to ensure timely and successful response

Requirements: 

·         Excellent organizational skills with demonstrated success in managing multiple tasks

·         Ability to gather and analyze information

·         Ability to manage difficult customer situations; respond promptly to customer needs

·         Excellent communication and interpersonal skills

·         Ability to contribute to building a positive team spirit

·         Ability to adapt to changes in work environment including delays or unexpected events

·         Proficiency in Microsoft Office with ability to learn new software as needed.

·         Willingness to continually develop skills and knowledge levels needed to maintain credibility with customers

·         Accountability along with a high standard of productivity, accuracy and thoroughness

To apply for this job email your details to pancoaststaffing7@gmail.com