Client Services Coordinator

Pittsburgh (Northshore area) company in need of experienced Service Coordinator.  Selected candidate will coordinate all aspects of service throughout the company including service requests, scheduling, reporting, tracking, follow-up and call completion.

Responsibilities to include:

·         Provide first level support for service calls over the phone when possible

·         Create, edit and assign service tickets

·         Contact customers and service partners to schedule service appointments

·         Maintain service queues to ensure a smooth transition from service call completion to invoicing

·         Collect service call records from technicians, verify for accuracy and forward to accounting for service invoicing

·         Follow up with customer concerns once service has been completed

·         Service call reporting and tracking

·         Assist technicians with internal processes

·         Ensure the highest level of customer service at all times

·         Maintain open lines of communications with all stakeholders (customers, project managers, sales staff, engineers, etc.)

·         Track subcontractors to ensure timely and successful response

Requirements: 

·         Excellent organizational skills with demonstrated success in managing multiple tasks

·         Ability to gather and analyze information

·         Ability to manage difficult customer situations; respond promptly to customer needs

·         Excellent communication and interpersonal skills

·         Ability to contribute to building a positive team spirit

·         Ability to adapt to changes in work environment including delays or unexpected events

·         Proficiency in Microsoft Office with ability to learn new software as needed.

·         Willingness to continually develop skills and knowledge levels needed to maintain credibility with customers

·         Accountability along with a high standard of productivity, accuracy and thoroughness