Associate Engineering Support Technician

International engineering company is in need of an Associate Engineering Support Tech.

Duties to include:

· Support a critical software application in a fully distributed Linux environment

· Draw and configure changes to rail network displays for a railroad customer using an in-house drawing and configuration package

· Test completed work and peer review of work completed by co-workers

· Create and deploy configuration kits to in-house test labs, customer test labs and customer production environments

· Provide first level of customer support on a rotating schedule and be the primary contact by the customer when issues in the production dispatching system arise via work phone.

· Perform basic troubleshooting and escalate issues to the engineering staff when required

· Work a shift rotation with some evening and Saturday shifts. Night and Sunday shifts are possible in unusual circumstances

· Complete assigned work accurately and on-time

· Work in a team environment

Requirements:

· Basic working knowledge of the Linux or UNIX operating system

· Basic understanding of software configuration management (CM)

· Understanding of software programming logic

· Good verbal and written communication skills

· Ability to interact with a customer in a professional manner

· Detail-oriented

· An Associate’s Degree in a technical field is required

NOTE:  ROTATING SHIFTS/SCHEDULE