Membership/Chargeback Rep (Fully Remote)

Canonsburg area corporation in need of capable candidate in the role of Membership/Chargeback Rep.

Duties for this role include:

· Develop a solid understanding of customer policies and procedures relating to chargebacks, membership and contracts.

· Following established procedures, process, validate and reconcile chargeback submissions in

accordance with customer contracts and company’s policies and procedures.

· Based on established work instructions, research, monitor, update and maintain contract memberships.

· Research and assign Class of Trade to members on contracts. Maintain accurate documentation to support Class of Trade assignments.

· Develop, maintain and enhance an effective working relationship with customer contacts, Pricing and Contracts, Government Reporting and National Account Managers to provide a team approach to customer issue resolution.

· Present customer account status to supervisor / advisor.

· Resolve unmatched customer deductions, process credit memos and resolve unapplied cash in accordance with policies and procedures.

· Maintain accurate record of accounts receivable.

· Manage assigned accounts which includes, but not limited to, analyze and provide monthly reporting to customers, management and various company departments, create/distribute all customer account correspondence and provide insight regarding customer feedback to internal departments.

· Perform other duties as assigned.

Requirements:

· Minimum of a High School Diploma required, Bachelor’s degree preferred.

· 3+ years of like/related experience